Agents urged to provide more mobile service

first_imgTravel agents are under client demand to offer more mobile-technology service to travellers on-the-go, according to new research. A release distributed by Asia based technology company, Abacus, explained that along with the “explosion” of smart phone and tablet users, people are demanding and expecting “travel agents to adapt to their changing behaviour” and bring customer service into the “current age”.“Today’s connected traveller wants a comfortable and seamless experience from departure to arrival,” Abacus Distribution Hong Kong managing director Winnie Lau explained.“Similar to travellers today, agents need to be savvier in utilising key technologies and information to stay connected and help customers keep an effortless travel schedule.”Launching Abacus Mobile solution in 2010, Ms Lau said agencies utilising its mobile tool have experienced an increase in productivity and service to customers.Earlier this year, Sabre Pacific also announced an additional mobile feature to its GDS system that will allow agents to send messages to travellers on-the-go straight to their TripCase mobile app.Click here for more information. Source = e-Travel Blackboard: N.Jlast_img read more